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FAQs

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Office

Manufactured for and distributed by: BEL ECLAT LLC Address:28 Church St, Ste 14 Winchester, MA 01890

Email us

Phone: +1 888-335-7841
8:00AM - 5:00PM CST

info@bèléclat.com

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Frequently Asked Questions (FAQs)

Have questions? We’re here to help.

How long does it take to complete an order?

Custom orders take 3 to 5 days to process, depending on the item purchased. We do provide express processing with next-day delivery for an additional fee.

Can I inspect the goods before receiving them?

For hygiene and safety reasons, we do not allow product inspections before delivery. However, if you receive a damaged or incorrect item, please contact our customer service team immediately, and we’ll make it right!

What should I do if there is a problem with my custom order?

If you experience any issues with your custom order, please contact our customer service team as soon as possible. Provide your order details and a description of the issue, and we will work quickly to resolve it—whether that means a replacement, adjustment, or refund. Your satisfaction is our priority!

How long does shipping usually take?

Orders are typically processed within 1 business day and delivered within 2-3 business days. Once your order is shipped, you'll receive a tracking number to stay updated on its arrival.

How often does it need to be sharpended?

For optimal performance, we recommend sharpening it once a week or as needed, depending on usage. Proper care and storage will help maintain its sharpness for longer.

Most Popular Blog Posts

Stephanie Jocelyn

Jan 29,2022

Why Hydration is the Key to Healthy, Glowing Skin...

Hydrated skin is happy skin! At Bèl Éclat, we know that proper hydration is the foundation of a radiant, youthful complexion. While many focus on serums, exfoliants, and treatments, keeping your skin hydrated is one of the most important yet overlooked steps in any skincare routine.

Stephanie Jocelyn

Jan 29,2022

Say Goodbye to Acne with Kojic Acid & Turmeric Soap...

Acne can be a frustrating skin concern, but with the right treatment, you can achieve clear and radiant skin. We're excited to introduce our newly launched acne treatment featuring the powerhouse combination of Kojic Acid & Turmeric Soap. 

Stephanie Jocelyn

Jan 29,2022

Why Your Scalp Needs Vitamins Too—The Key to Healthy Hair...

When it comes to hair care, we often focus on the strands themselves, but the key to healthy, strong hair starts at the scalp. Just like the rest of your body, your scalp needs essential vitamins and nutrients to stay healthy and support hair growth.